Refund & Return Policy

At JOYSO.PK, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition
• The item is in its original packaging
• You have proof of purchase (order number or receipt)

Non-Returnable Items

• Items that have been used or damaged by the customer
• Items without original packaging
• Personal hygiene products once opened

Damaged or Wrong Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.

Refund Process

Once your return is approved, your refund will be processed within 5–7 business days to your original payment method.

How to Request a Return

Email us at joysocustomercare@gmail.com with your order number and reason for return.